Click on the description of a problem below to show the solutions and further information.

Beverage leakage occurs.

• Is there any beverage remaining in the threads of the main body, stopper, or lid? Completely wipe away any beverage.
• Has too much beverage been added? Do not add too much beverage.
  About the maximum level when adding beverages
• When the product is carried in a bicycle basket, bag, or similar place and is subjected to vibration or impact, or is squeezed by other items being carried, there is a risk that the stopper may loosen and the lid may come off, resulting in leakage.
• Is there no damage to the lid, stopper, loop, or gaskets? These parts are consumable parts. Please purchase and replace them.
  Click here to purchase consumable parts.
• Are the lid and stopper securely tightened? Securely tighten the lid and stopper.
• Are the lid gasket and stopper gasket securely attached? Securely attach the lid gasket and stopper gasket.
  Click here for how to remove and attach the lid gasket
  Click here for how to remove and attach the stopper gasket.
• Are the positions and orientations of the gaskets correct? Attach the gaskets correctly.
  Click here for how to remove and attach the lid gasket
  Click here for how to remove and attach the stopper gasket.
• Was a dishwasher, dish dryer, or similar equipment used, or was the product placed in boiling water? Perform cleaning using the correct methods (except for gaskets).
  Click here to see cleaning instructions.

The stopper does not open.

• There are cases when the pressure inside the main body increases or decreases, making it difficult to open the stopper. If this occurs, loosen the lid and then retighten it.

It does not keep beverages cool.

• Was the product dropped or subjected to a strong impact?
  Please contact the Tiger Customer Service Center.
  Contacting Us
• When cleaning the product, was strong pressure applied to the inside of the main body, or was a metal scrubbing brush or similar item used? Please contact the Tiger Customer Service Center.
  Contacting Us
• Is there only a small amount of beverage in the product? When the amount of beverage is small, full cold retention performance may not be obtained.
• In harsh environments such as cold regions or when the ambient temperature is high, sufficient heat (cold) retention performance may not be obtained.

There is an unusual odor coming from the inside of the main body, gaskets, stopper, or lid.

• When using the product for the first time, there may be a particular odor coming from the materials. Refer to “Before the First Use” and perform cleaning.
  Click here before the first use.
• Were stains left in place or was a beverage left in the product for a prolonged period? Perform cleaning.
  Click here to see cleaning instructions.
• There may be residual odor from the chlorine in tap water. Perform cleaning.
  Click here to see cleaning instructions.

There is a rattling sound when the product is shaken.

• There may be a sound caused by rubbing at a part of the metal foil placed inside the main body to increase the cold retention effects, however it is not a problem and does not affect performance.

There are straight or wavy marks on the parts.

• These are marks from when the plastic was molded and do not affect quality during use.

There are white spots on the loop.

• These are caused by the antibacterial agent that is blended with the plastic, do not affect quality during use.